Every stage ends with something you can hold.
A written brief. A priced bill of quantities. A snag list signed off. The process is deliberately unglamorous, because that is what makes a site run quietly.
Forty per cent of the programme is the plan.
Clients occasionally find this alarming until they realise that the plan is the only decision on the whole project that cannot be revised later without demolition. Finishes last a decade. Furniture lasts two. The plan lasts as long as the building.
We hold the material conversation until the layout is signed off. Not because we are precious about it — because a beautiful finish board makes an unresolved plan feel finished.
After handover.
A six-month aftercare period, a handover file with every warranty and finish code in it, and a maintenance schedule for anything natural we specified.
A stone worktop sealed once and then ignored for five years will look worse than a laminate. That is not the stone's fault, and we would rather you knew which surfaces need what.
