Fourteen questions, answered without the sales voice.

There is a one-off £49 onboarding fee that covers your assessment, your first written programme and your app account. Annual members do not pay it. We do not charge an admin fee, a towel fee or a card fee.

Yes. A £35 day pass gets you full access to any club, any hour, including classes and the recovery suite. If you join within fourteen days we take the £35 off your first month.

Monthly memberships cancel in the app with one month's notice — no phone call, no retention script. Quarterly and annual plans run to the end of the term you paid for, and you can freeze instead if you would rather keep your join rate.

Up to three months in any twelve, at £15 a month. Freezing holds your rate, your locker and your class history. Medical freezes are free with a GP note and have no limit.

It is exactly the right place, and about a third of our intake is in the same position. Everybody starts with the same assessment and a programme written for where they actually are. The Physique class is machine-led specifically so you can build a base before touching a bar.

Ninety minutes with a coach. Movement screen, a few strength benchmarks, a zone test on the bike or treadmill, and a conversation about what you want and how many hours a week you honestly have. You leave with a written programme in the app before you go home.

Usually yes, and we will want to talk to whoever treated you. Sofia's team handles the handover from external physiotherapists directly. If we do not think training with us is safe yet, we will tell you and say when to come back.

Seven days for Core and Performance, ten for Premium, and VIP members have a reserved place in any class they add to their schedule. Cancel more than four hours out and there is no penalty.

Performance and above, yes, with no surcharge. Core is a home-club plan; you can add multi-club for £20 a month, or use another club on a day pass whenever you like.

Canary Wharf has 40 underground spaces free to members. Shoreditch and Chelsea do not, but all three clubs have secure covered cycle storage, showers and overnight kit lockers.

Performance gets two guest passes a month, Premium four, VIP unlimited. Core members can buy a guest pass at £25. Guests need to be signed in at reception and complete a health form once.

On the same date each month, by direct debit or card. Quarterly and annual plans are taken once at the start of the term. You will get a reminder five days before any charge over £200.

From ten seats, at £109 per seat per month on the Performance tier, invoiced annually. It includes a quarterly on-site workshop and guest passes for the whole team. Email concierge@ironhaus.club.

Yes — 20% off Core and Performance with a valid student ID or NHS badge, verified once a year at reception. It cannot be combined with the annual discount.