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Questions

FAQ

If yours is not here, ask — we answer everything.

Projects

Can I request changes during the project?

Yes. We work with you through the design and development stages so you can provide feedback before the project is finalized. The exact number of revisions depends on the selected package and project scope, which will be explained before we begin.

Can you build an online store with Shopify or WooCommerce?

Yes. We build e-commerce stores on platforms such as Shopify and WooCommerce. This can include product layouts, collection pages, checkout improvements, responsive design, payment integrations, and other features required for your store.

Do you build websites from scratch or use templates?

We build websites around your brand, goals, and audience instead of simply installing a ready-made template. Depending on the project, we create custom designs and development using WordPress, Shopify, or other technologies that fit the requirements.

How long does a typical project take?

The timeline depends on the size and complexity of the project. A landing page can usually be completed within a few days, while a full business website may take around 1–2 weeks. Ecommerce stores and custom web applications can take longer depending on the features and integrations required. We provide a clear estimated timeline before starting your project.

What type of websites can Vionex build?

We build business websites, e-commerce stores, landing pages, portfolio websites, Shopify stores, WordPress websites, and custom web applications. If you have a specific idea, we can also discuss a custom solution based on your requirements.

Will my website work properly on mobile phones and tablets?

Yes. Responsive design is included in our website development process. We design and test the experience across desktop, tablet, and mobile screen sizes so your website remains easy to use on different devices.

Do you work with page builders like Elementor?

No. Everything we build is a fully custom, hand-coded theme. Your site stays fast, secure and easy to maintain — and your editors still get a friendly admin experience.

Can you migrate an existing website?

Yes. We can help migrate an existing website to a new hosting provider, platform or redesigned website while taking care of important content and functionality. Before migration, we review the existing website and requirements so we can plan the process properly and minimize downtime.

What do I need to provide to get started?

To get started, we usually need some basic information about your business, your goals, preferred design style, content, and any specific features you need. If you already have a logo, brand guidelines, images, product details, or an existing website, you can share those with us too. Don’t have everything ready yet? No problem — we can guide you through what’s needed.

Support

Can you help with website speed and performance?

Yes. Performance is considered during both design and development. We focus on clean code, optimized assets, efficient layouts, and other improvements that can help your website load faster and provide a smoother user experience.

Do you provide SEO with website development?

We can include basic technical SEO setup as part of suitable website projects. This can include page structure, metadata, headings, performance considerations, schema where appropriate, and other technical foundations. Ongoing SEO campaigns can be discussed separately depending on your goals.

Do you provide support after my website goes live?

Yes. Projects include a defined support period depending on the package. We can also provide ongoing website maintenance and support after the included period for clients who need continued updates, improvements, monitoring, or technical assistance.

How accessible are your builds?

Accessibility is considered throughout our design and development process. We focus on semantic structure, readable content, keyboard-friendly interactions, responsive layouts, accessible forms, and strong contrast to create experiences that work well for a wider range of users.

Templates

What does a template license include?

The full source code, design files, documentation, lifetime updates and 6 months of support. Regular licenses cover one end product; extended licenses cover products you charge users for.

Can I preview templates before buying?

Yes. Our website templates include live previews so you can see how the design works before purchasing. You can explore the layout and responsive experience before deciding whether the template is suitable for your project.

What does a template licence include?

Each template license gives you the right to use the purchased template for one website/project. You can customize the design, content, colours, images, and other elements to match your brand. The license does not allow you to resell, redistribute, or share the original template files as a standalone product.

Have a project in mind?

Tell us where you want to be in 15 days. We will map the route.